Administrative Staff
Kathy Jacobs
Executive Director

Linda Septien
Deputy Director &
Nevada 211 Supervisor

Diana Brasher
Office Manager

Jeff Simpson
Coordinator,
Fund Development & Marketing

Debbie Gant-Reed
Coordinator,
24-hour Crisis Lines

Ben Felix
Coordinator,
Sexual Assault Support Services

Contact Information
Crisis Call Center
PO Box 8016
Reno, NV  89507

Business Office  775-784-8085
Fax:  775-784-8083
info@crisiscallcenter.org

Board of Directors
Crisis Call Center’s board of directors sets the goals and operating policies of the agency. They are expected to attend monthly board meetings, serve on at least one board committee (Strategic Planning, Personnel & Bylaws, Marketing, Board Recruitment, Special Events and Program Advisory), and make an annual financial contribution to the agency.

Current Board of Directors
Kimberly Goetz, President, has a background in corporate events and training for both large and small groups.  She loves to be involved in the community, especially when it involves helping others.

Vicki A. Chicago-Marsh, President-Elect, has been employed at Sparks Police Department for the last six years and was an administrator with a private school for 22 years prior to working with the Police Department.

Alice Ortiz, Secretary, is the Production Manager for Stride, Inc.  At Stride, we make a difference in peoples life.

Bruce Rice, Treasurer, is retired from Sierra Pacific Power Company.  He has a Bachelor of Science degree in Business Administration (Accounting) from the University of Nevada, Reno.

Traci Dory, Immediate Past-President, is a native Nevadan originally from Elko.  Traci is the Victim Services Officer with the Nevada Department of Corrections, assisting victims whose offender is incarcerated within the state prison system.

Joyce Allen is a retired realtor with a long history of volunteerism in our community. Her volunteer service includes the Board of Realtors, Chamber of Commerce, Hot August Nights, Red Cross and Crisis Call Center as a volunteer on the 24-hour crisis hotlines. Joyce was voted Outstanding Community Member in 2007 by the Alliance for Victims' Rights for her work in opening a Red Cross shelter for the victims' of the Mizpah Hotel fire.

Betty Barker, M.F.T. has a private practice in Marriage and Family Therapy and is retired from the position of Counseling Coordinator for Washoe County School District.

Pat Best, C.D.M.S., is a retired Vocational and Guidance Counselor, Pat has developed lectures and training workshops for employers, colleges and professional groups.  She has a Bachelor of Science degree in Business Management from California State University, Sonoma.

Carole Bucher is a Business and Communications Professional with over 20 years experience in health and technical communication, project management, procedural analysis, regulatory compliance and community development. 

Kim Driggs is retired from Washoe County, having spent her twenty three year career as a judicial assistant to the Honorable Peter I. Breen.  Her most rewarding time spent in the courts involved the establishment of our local specialty courts which provide an alternative to incarceration and are found to be especially effective for those individuals who are truly seeking help.  Kim also serves on the Board of the Washoe County Courthouse Historical and Preservation Society.

William Evans, Ph.D. is a Professor of Human Development and Family Studies at the University of Nevada, Reno, and is the State Specialist for Youth Development for Nevada Cooperative Extension.  He also is a licensed Psychologist and Marriage and Family Therapist.

Penelope Moezzi, is retired as an educator and interior designer, but maintains her talent for art and design as an avocation.

Jane Patterson is an Operations Accountant at the University of Nevada, Reno and is very involved in our community. In addition to serving on the Board of Directors for Crisis Call Center, she is the current President of the Junior League of Reno and also serves on the Advisor Board of Kappa Alpha Theta.

Stephen Shipman is a Human Resources Representative with Washoe County Social Services. He has a wide variety of interests and believes that in order to have a just society, there is a requirement for civic engagement. Based on this belief he has chosen to give back to our community through his volunteer work at Crisis Call Center.

Courtney Sweet is an attorney in the Law Office of Mark H. Gunderson and has a strong interest in serving her community.

Tracy L. Veach, Ed.D. currently serves as a faculty member at the University of Phoenix, and is an Emeritus (July 2008) Professor and Associate Dean at University of Nevada School of Medicine (UNSoM), University of Nevada, Reno.  Tracy is also an Alpine Ski Instructor at Mt. Rose-Ski Tahoe and does consulting in the fields of Executive Coaching, Organizational Development and Research & Program Evaluation.

Egan Walker, Esq., serves as a Family Court Master in Washoe District Court. Egan is a former prosecutor with the Washoe County District Attorney’s Office assigned to the Major Violator’s Unit and Domestic Violence Protection Team.  He also has a Bachelor of Science degree in Nursing from the University of Nevada, Reno.

Jeanne Lauf Walpole, M.A., is a writer who has also worked as a volunteer on the crisis lines for the past decade.

Responsibilities
Crisis Call Center’s Board of Directors is legally and morally responsible for all activities of Crisis Call Center.  Board members are responsible for determining agency policy in the following areas: Fundraising/Finance, Human Resources, Strategic Planning, Community Relations, and Organizational Operations.

Fundraising/Finance
Board members have four key responsibilities in this area: 1) Raising funds and/or ensuring that adequate funds are raised to support the organization’s policies and programs; 2) Ensuring financial accountability of the organization; 3) Overseeing an ongoing process of budget development, approval and review; and 4) Managing and maintaining properties or investments the organization possesses.

Human Resources
Board members have four key responsibilities in the area: 1) Board membership (which includes recruiting new board members, and providing existing board members with opportunities to grow and develop as leaders); 2) Executive Director accountability (which includes hiring, firing and ongoing evaluation of the Executive Director); 3) Personnel policies (which include providing policy guidance about salaries, benefits, and grievance procedures); and 4) Volunteer Involvement (which includes setting policy regarding how volunteers should be used; in what areas; and generally how the organization should treat, recognize and celebrate its volunteers).

Strategic Planning
Board members have four key responsibilities in this area: 1) Setting and reviewing the organization’s mission/philosophy and goals; 2) Planning for the organization’s future, on a long and short range basis; 3) Deciding and planning which services/programs the organization provides; and 4) Evaluating the organization’s programs and operations on a regular basis.

Community Relations
Board members have four key responsibilities in this area: 1) Ensuring that the organization’s programs and services appropriately address community/client needs; 2) Marketing the organization’s services/programs; 3) Ongoing public relations, (which includes an awareness that board members are always emissaries of the organization in the community); and 4) Cooperative action, (which includes occasions when the organization could/should take part in coalitions, joint fundraising, etc.).