Staff & BoardEmployment OpportunitiesNews & NewsletterFinancial SupportOur CalendarA History Of HelpingAnnual Report

Administrative Staff

Rachelle Pellissier
Executive Director


  Rosanne Catron
Deputy Director

Anna Duffy
Call Center Director


  Ben Felix
& Direct Victim Services
Alexandra Crocket
Systems/Data Manager

Maureen Sidley

Finance/Admin Coordinator

Contact Information

Crisis Call Center
P.O. Box 8016
Reno, NV 89507
Business Office:  775.784.8085
Fax: 775.784.8083

Board of Directors

Crisis Call Center's Board of Directors sets the goals and operating policies of the agency. They are expected to attend monthly board meetings, serve on at least one board committee (Strategic Planning, Personnel & Bylaws, Marketing, Board Recruitment, Special Events and Program Advisory), and make an annual financial contribution to the agency.

Board Member

Term Expiration


Lisa Kim,


Apr 2016

Lisa is an Accounts Executive with Charter Media with over 13 years of broad-spectrum expertise in management, outreach, growth development, financial management, and execution of programs in the field of non-profit organizations.

Jennifer McClendon,

Vice President

Aug 2015

Jennifer is a social work professor at UNR and her research focuses on services for homeless youth and young adults. Other areas of academic and clinical expertise include mental health crisis intervention, services for LGBT youth, access to children's mental health service systems, and family support for chronic and severe mental illness.

Caitlyn Wallace,


Aug 2015

Caitlyn has is a former staff member and volunteer with Crisis Call Center�s Sexual Assault Support Services program. She is a clinical social work intern with Family Counseling Service, and is committed to providing mental health and well being services to under-served populations.

John "Ray" Apple,


Aug 2015

Ray is currently Executive Vice President of Wells Fargo Phone Bank, a division of Wells Fargo Customer Connection.  He loves spending time in the Sierras with his family and is an avid snow skier.

Joyce Allen

Jun 2015

Joyce is a retired Real Estate Agent who donates a great deal of time to various community agencies.  In addition to Crisis Call Center she volunteers with our local chapter of the Red Cross and Step 2.

Camille Bailey

Aug 2015

Camille has a Bachelor of Science Degree in Interior Design from UNR and excels at envisioning concepts, spaces, design and planning.

Sarah Chvilicek

Jan 2016

Sarah is Administrative Faculty with the University of Nevada Cooperative Extension and works in 4-H Youth Development Programs in Washoe County. She is a past crisis line and transitional housing volunteer with Committee to Aid Abused Women (CAAW) and has also served as a Sexual Assault Support Services (SASS) advocate with Crisis Call Center. 

William Evans, Ph.D.

Jan 2016

Bill is a Professor of Human Development and Family Studies at the University of Nevada, Reno, and is the State Specialist for Youth Development for Nevada Cooperative Extension.  He also is a licensed Psychologist and Marriage and Family Therapist.

Courtney Forster, Esq.,
Past President

Mar 2016

Courtney is an attorney with Gunderson Law Firm, practicing primarily business and real estate law. She is proud to support the Crisis Call Center and its positive impact on the community.


Joe Hart

Feb 2016

Biography forthcoming

Valerie Sumersille-Hahn

Feb 2016

Valerie is a sales professional with Sierra Office Solutions. She is dedicated to relationship building and is well connected within the local business community.

       Lindy Johnson

Oct 2015

Lindy does business process improvement for a government contractor.  She is earning her Chartered Advisor in Philanthropy (CAP) designation as part of her career path to becoming a philanthropy advisor.  Lindy is passionate about making giving easy, effective & fulfilling for Philanthropists. Fulfilled Philanthropists lead to more giving and thus greater social impact!

John Yaryan

Oct 2015

John is currently a real estate professional in the Commercial field. He is a past board member and president of the center. After retiring from local law enforcement nearly twelve years ago, he moved from the Reno area for a few years to pursue other interests. John returned to his home of Reno and enjoys being involved with community service and organizations. 



Board Responsibilities

Crisis Call Center's Board of Directors is legally and morally responsible for all activities of Crisis Call Center.  Board members are responsible for determining agency policy in the following areas: Fundraising/Finance, Human Resources, Strategic Planning, Community Relations, and Organizational Operations.

  1. Raising funds and/or ensuring that adequate funds are raised to support the organization's policies and programs
  2. Ensuring financial accountability of the organization
  3. Overseeing an ongoing process of budget development, approval and review
  4. Managing and maintaining properties or investments the organization possesses

Human Resources
Board members have four key responsibilities in this area:

  1. Board membership (which includes recruiting new board members, and providing existing board members with opportunities to grow and develop as leaders)
  2. Executive Director accountability (which includes hiring, firing and ongoing evaluation of the Executive Director)
  3. Personnel policies (which include providing policy guidance about salaries, benefits, and grievance procedures)
  4. Volunteer Involvement (which includes setting policy regarding how volunteers should be used; in what areas; and generally how the organization should treat, recognize and celebrate its volunteers)

Strategic Planning
Board members have four key responsibilities in this area:

  1. Setting and reviewing the organization's mission/philosophy and goals
  2. Planning for the organization's future, on a long and short range basis
  3. Deciding and planning which services/programs the organization provides
  4. Evaluating the organization's programs and operations on a regular basis

Community Relations
Board members have four key responsibilities in this area:

  1. Ensuring that the organization's programs and services appropriately address community/client needs
  2. Marketing the organization's services/programs
  3. Ongoing public relations, (which includes an awareness that board members are always emissaries of the organization in the community)
  4. Cooperative action, (which includes occasions when the organization could/should take part in coalitions, joint fundraising, etc.)

Organizational Operations
Board members have four key responsibilities in this area:

  1. Ensuring that the organization's administrative systems are adequate and appropriate
  2. Ensuring that the board's operations are adequate and appropriate
  3. Ensuring that the organization and legal structures are adequate and appropriate
  4. Ensuring that the organization and its board members meet all applicable legal requirements

Donate Now

Nevada 211Crisis ServicesSexual Assault SupportOutreach & EducationAbout UsHow You Can HelpContact UsPress